Last updated: December 2025
At Gazebos R Us, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
30-Day Return Window
You may request a return or refund within 30 days of delivery for the following reasons:
- Damaged items (must be reported within 48 hours of delivery)
- Defective products or missing parts
- Incorrect item received
Return Conditions
To be eligible for a return, items must meet the following criteria:
- Unused, unassembled, and in original packaging
- All parts, hardware, and accessories included
- Proof of purchase (order number or receipt)
Items not eligible for return:
- Assembled or partially assembled products
- Items with missing parts or damaged packaging (unless reported within 48 hours)
- Products damaged due to improper use or installation
Damaged or Defective Items
If your order arrives damaged or defective:
- Inspect packages immediately upon delivery
- Note any visible damage on the carrier's delivery receipt before signing
- Contact us within 48 hours with photos of the damage
- We will arrange a replacement or full refund at no additional cost
Please email photos to hello@gazebosrus.com along with your order number.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed to your original payment method
- Please allow 5–10 business days for the refund to appear on your statement
Return Shipping
- Damaged/Defective/Incorrect items: We cover return shipping costs
- Change of mind returns: Buyer is responsible for return shipping
- A restocking fee of up to 20% may apply for non-defective returns
Due to the size and weight of our products, return shipping costs for large items can be significant. Please contact us before returning to receive a shipping estimate.
Cancellations
Orders may be canceled within 24 hours of placement for a full refund. Once an order has shipped, it cannot be canceled and must follow our return process.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Contact Us
For return requests or questions about our policy, please contact us:
📧 hello@gazebosrus.com
Please include your order number and reason for the return in your message. We typically respond within 1–2 business days.