Refund & Return Policy
Last updated: December 2025
At Gazebos R Us, customer satisfaction is our priority. Because gazebos and pergolas are large, freight-shipped items, returns are handled on a case-by-case basis. We fully support claims for items that arrive damaged, defective, missing parts, or incorrect.
Please note: Orders are fulfilled by our trusted supplier network and ship directly from U.S.-based warehouses. Shipping times vary by product and location.
Quick Summary
- Damage, defects, or incorrect items: Covered when reported within 48 hours of delivery with photos.
- Change-of-mind returns: Must be unused, unassembled, and in original packaging. Buyer pays return shipping. Restocking fees may apply.
- Freight returns: Return shipping commonly costs $200–$500+.
What’s Covered
We provide full support for the following situations:
- Damaged items — Must be reported within 48 hours of delivery with photos
- Defective products — Manufacturing defects or faulty parts
- Missing parts — Replacement parts arranged with the supplier
- Incorrect items — Correct shipment arranged
For these cases, we coordinate replacements, parts, or refunds at no additional cost to you.
Damaged or Defective Items
- Inspect packages immediately upon delivery
- Note visible damage on the delivery receipt
- Contact us within 48 hours with clear photos
- We coordinate replacements, parts, or refunds
Email photos to hello@gazebosrus.com and include your order number.
Return Conditions (Non-Damage Returns)
- Unused and unassembled
- Original packaging intact
- All parts and hardware included
- Return approved before shipment
Items Not Eligible for Return
- Assembled or partially assembled items
- Missing or damaged packaging
- Weather or installation damage
- Damage reported after 48 hours
- Unauthorized returns
Return Shipping Costs
- Defective or incorrect items: Covered when confirmed
- Other returns: Buyer pays return shipping
Important: Freight return shipping typically costs $200–$500+. Contact us before returning items.
A restocking fee of up to 25% may apply to non-defective returns.
Refund Process
- Refunds issued to original payment method
- Allow 5–10 business days after inspection
Cancellations
Orders may be canceled before shipment for a full refund.
Shipped orders must follow the return process. Refused freight deliveries may incur shipping deductions.
Exchanges
We do not offer direct exchanges. Please place a new order after an eligible return.
Manufacturer Warranty
Some products include manufacturer warranties. Claims are handled directly by the manufacturer.
Gazebos R Us does not provide warranties directly.
Disclaimer
Gazebos R Us is a retail seller, not the manufacturer. Products ship directly from our supplier network. Final return and warranty outcomes may be subject to supplier policies.
Contact Us
📧 hello@gazebosrus.com
Please include your order number and details. We respond within 1–2 business days.